Category Archives: AirWatch

The AirWatch Self-Service Portal

Continuing with the AirWatch series, I’d like to introduce the AirWatch Self-Service Portal (SSP) which provides a means to enable end-users the ability to manage, to some degree, their mobile devices.  Through the AirWatch SSP, end-users can enroll new devices, view detailed device information, and execute remote actions against their enrolled devices.

Below is a screenshot of what I’m going to call the main screen which shows your enrolled devices and the actions a user can execute against them.  The actions seen below, are those actions that can be executed when the MDM agent has been installed on the device….the basic actions are different (and fewer) if the device has been configured with the Workspace agent.

1_MainScreen

You can click Send Message to send an email to the Inbox:

You can click Lock Device to remotely lock your device:

You can also use the SSP to install “missing” applications.  One of the issues to be addressed on my iPhone was the AirWatch TV app was not installed.  From the Details | Apps window, I highlighted AirWatch TV and then clicked Install to install it onto my iPhone.

Finally, you can also remotely execute an Enterprise or Device Wipe.  An enterprise wipe removes the corporate data and a device wipe resets the device to factory defaults.  This feature may be the most useful ensuring that if a device is lost or stolen, the end-user can easily perform these actions rather than having to call in a trouble ticket to the help desk.  Of course, if you’re like me, you’ll find your device right after issuing the wipe command and hope their is a hidden Device Restore button.

In the screenshots below, I performed an Enterprise Wipe….keep in mind that when you click OK and the “Are you sure?” popup, you had better be sure because you cannot cancel the wipe once its in progress.  The Enterprise Wipe removes all corporate data as shown by my AirWatch icons disappearing, but it will leave the MDM Agent so that if the device is recovered, a user could re-enroll.  Also notice on the third screenshot, that my Games were unaffected!  🙂

I think this will wrap up this initial series on the VMware AirWatch Enterprise Mobility Management system, but I hope you were able to see the benefits of the system and how it can help you to manage your mobile devices.  To find more information, go to http://www.air-watch.com.

Leave a comment

Filed under AirWatch, Android, Apple, VMware

Using the AirWatch Secure Content Locker

In this post, all I want to do is install the AirWatch Secure Content Locker (SCL) application on my Android device then upload a file to my Personal Content and verify that its accessible on my iPhone.

1. First of course, you need to install the AirWatch SCL app, which can be obtained in the Play Store, on your Android device.

2. When the SCL opens, Login when prompted.  If you have the AW Agent running on your Android device, you may not be prompted to authenticate but in this instance, I didn’t have the AW Agent running on my device.

Screenshot_2014-12-29-10-29-29

3. Browse the Content Repositories until you see the Personal Content repository.  Press Personal content.  In this case, there is currently no content in my Personal Content repository.  Press the + icon to add content to the repository.

4. I’m going to create a new folder called “From Android”, capture a picture, and then upload it to the From Android folder.

5. When returned to the Personal Content screen, I had a new “From Android” folder in which I pressed the + icon once again and selected Picture/Video.

6. On the Media capture detail screen, enter a name for the media set and specify a compression value.  Naturally, the higher the compression, the smaller the file, the faster to upload and less space is consumed within the repository.  In this example, I called the media set android1 and set the compression to Medium.  Once those variables are set, press Choose location to specify where the new media set will be uploaded within the Personal Content repository.

7. Now that the upload location has been selected, press Capture Media, take a picture or video, and when finished, press Upload.

8. The file is uploaded as shown below…..during the upload, you will see a spinning icon in the bottom-right corner of the file to indicated that a process is in progress (as shown from the iPhone on the right).

9. Connect to the SCL on the iPhone to see if our files uploaded from the Android are accessible on the iPhone:

10. Next, I added content from the iPhone to verify I could see the data on the Android:

Certainly it’s true that users can somewhat perform these functions today with any online data repository but the benefit here with the Secure Content Locker is corporate control.  When using the Secure Content Locker, an administrator can define policies regarding viewing options, force encryption, allow/disallow files to be attached to emails as well as managing printing or editing options among others….and that’s the real power of the SCL above and beyond any online data repository in and of itself.

But one step further….AirWatch is even able to integrate with online content repositories such as Google Drive, Microsoft OneDrive, and now Box so that corporations can ensure data integrity when users store their data on online repositories which follow the Content Management Interoperability Standard!  Let Google provide space for your end-users, thereby saving you money on internal SAN storage while still allowing you to control and protect your corporate data!

Leave a comment

Filed under AirWatch, Android, Apple, VMware

AirWatch App Catalog – Application Switching on Multiple Devices

This is just a quick non-interactive demo to display application “switching” on multiple devices.  🙂

Now that I have the AirWatch MDM agent on my devices, I want to test applications access between my devices.  I started by opening Notepad through the App Catalog on my Android as shown below:

1_Notepad-On-Android

I then connected to the App Catalog on my iPhone and launched Notepad…..Notepad disconnected from my Android and my iPhone connected right where my Android disconnected:

I then launched Notepad on my laptop and it picked up where my iPhone left off:

I know my presentation isn’t the most compelling, but don’t hold that against AirWatch or VMware.  I was impressed that I had no problems connecting (quickly) to a single and active application instance using an Acer A100 4.0.2 Android tablet, an iPhone4 running iOS 7.1.2, and my Windows 7 laptop via the AirWatch App Catalog.

I believe the next topic in this AirWatch series will be the Secure Content Locker but I reserve the right to change my mind. Until next time….

Leave a comment

Filed under AirWatch, Android, Apple, Microsoft, VMware

Accessing Applications via the AirWatch App Catalog

With the AirWatch MDM Agent now installed on my iPhone and Android devices, on this post we’ll look at accessing applications via the App Catalog.

1. After installing the AirWatch MDM Agent on my iPhone, I received the following notification to install the AirWatch – Secure Content Locker, on my device.  Tap Install and then sign in with valid iTunes credentials to complete the installation of the SCL.  On my iPhone, I also received a notification to install the AirWatch Browser….as before, tap Install to complete the installation.

1_Install_SCL

2. Once completed, I had new AirWatch icons on my iPhone as shown below:

IMG_2459

3. Tap the App Catalog icon to see the list of applications to which you have access:

IMG_2417

4. Tap Install to “install” the application onto your device.  When prompted, confirm the installation and wait for the processing to complete.

5. The application icons are added to the iOS desktop as shown below:

IMG_2436

6. Execute your applications and enjoy!

Execute_App

Windows 8 on my iPhone4!!  Not that anyone would do this on a 3.5-inch screen, but I still find it pretty amazing that you can.

IMG_2465

One thing to note….on my iPhone the AirWatch Secure Content Locker (SCL) and Browser installed automatically; on my Android device I had to install those components manually.  The reason, in this case, was an AirWatch policy configuration that installed the SCL and Browser automatically on iOS devices.

Leave a comment

Filed under AirWatch, Android, Apple, VMware

Installing the AirWatch MDM Agent on a Mobile Device

As part of the testing to see if I really could access applications from “any device/any OS”, I used the following devices:

  • My corporate laptop, an HP EliteBook Folio 9470m
  • My old, and I mean old iPhone4 running iOS 7.1.2
  • An old, though not as old as the iPhone, Acer A100 tablet running Android 4.0.3

Could I install the AirWatch Agent App on these devices and if so, could I run corporate applications from the AirWatch workspace?

NOTE:  A note about the applications I’ll be accessing….in AirWatch terminology, they are web applications but in reality, they are applications published using VMware Horizon’s Remote Desktop Services integration and accessed through the AirWatch App Catalog, thus, my device(s) will need the Horizon Client (3.0 or later) to launch the applications.  Though I will not cover it, the Horizon Client was installed on the mobile devices using their respective app store (Apple Store / Google Play Store)

Also let me say this, the steps to install the AirWatch Agent on the Android tablet were almost identical to that of the iPhone and since I like the Apple screenshot process better, I’m documenting the Apple process here.

1. The process typically begins when an administrator sends you an email stating that you have been provisioned an AirWatch account.  This email should contain your Username, Password, Server URL, and Group ID.  If you do not have this information, the installation will not succeed.

2. Open the Apple App Store and search for AirWatch MDM Agent and then tap INSTALL.

IMG_2395

3. When the installation has completed, tap OPEN.  On the Welcome screen, enter Email/Username OR Server, and Group ID information as found within the AirWatch enrollment email and then tap Continue.

Welcome_Screen

4. When prompted, enter your credentials to access system so that the AirWatch profile can be installed onto your device.  When the Install Profile notification appears, tap Install Now and if prompted, enter your devices passcode.

InstallProfile

5. A mobile device management Warning notification will appear informing you that by installing this profile, the system administrator will be allowed to remotely manage your device.  Tap Install to continue.

3_ProfileWarning

**This is where I suggest that IT teams be as transparent as possible with their end-users, especially on the mobile devices that the organization does not own.  What will you be doing to my device?  Will I be able to use my camera?  Are you going to be spying on me?  If I call the help desk one too many times, will you remotely wipe my device?  Let your users know your intentions and your policies.

6. When the AirWatch profile has been installed, tap Done.  You should see a screen similar to the following indicating that the enrollment process has completed successfully; tap Continue.

IMG_2409

7. You should see a AirWatch push notification, tap Don’t Allow or OK.  For my testing, I selected OK to allow the Push Notifications from AirWatch.

8. As you can see below, my device is successfully enrolled and the connectivity status is normal.

IMG_2411

That completes the installation of the AirWatch MDM Agent on your mobile device.  Again, the installation steps were very similar on the Android tablet and I had no problem installing the AirWatch MDM Agent or the VMware Horizon Client (3.0 or later) on version 4.0.3.

In the next post, we’ll look a little bit more at the AirWatch agent, specifically, what you will see should an administrator configure automatic deployment of an application, as well as accessing and using apps in general.

Leave a comment

Filed under AirWatch, Android, Apple