Watch out when installing Word Viewer 97 on your XenApp servers. Recently, Word Viewer 97 needed to be installed on a few XenApp servers to support the viewing of orders within Meditech. After doing so, the Citrix Access Management Console would not launch.

When launching the CMC, an MMC critical error was displayed basically stating:

“AppName: mmc.exe AppVer: 5.2.3790.3959 ModName: kernel32.dll“

Checked with the “research department” and found http://support.citrix.com/article/CTX115399

Turns out Word Viewer 97 changes the Tahoma(TrueType) font value in the registry to tahoma.FOT. Change the value back to tahoma.TTF and the problem with the CMC launching is resolved.